Dukedukecloud Terms and Conditions

 

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Overview

Dukedukecloud.com provides a comprehensive suite of web hosting services including website creation, wordpress hosting, shared hosting, cloud hosting and domain purchase. The services are designed to be cost-effective while delivering high-quality results, making Dukedukecloud.com an ideal choice for businesses, IT professionals, and individuals looking to establish or expand their online presence.

These Terms of Service (“Agreement”) govern your access to and use of the services provided by Dukedukecloud.com (“Services”). By accessing or using the Services, you agree to be bound by this Agreement, including the policies and guidelines incorporated by reference. If you do not agree to these terms, you may not access or use the Services. This Agreement may be amended by Dukedukecloud.com from time to time, such modifications to be effective upon posting by Dukedukecloud.com on the Dukedukecloud.com website. Your continued use of the Services following the posting of any changes to this Agreement constitutes your acceptance of such changes.

This Agreement constitutes the entire understanding between you and Dukedukecloud.com and supersedes all prior and contemporaneous agreements, understandings, negotiations, representations, and warranties, whether written or oral, relating to the subject matter of this Agreement. Any terms and conditions on any purchase order or similar document submitted by you shall be void and of no effect.

 

User Eligibility:

To use the Services provided by Dukedukecloud.com, you must agree to and comply with these Terms of Service. By accessing or using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind such organization or entity to these Terms of Service.

In order to use certain features of the Services, you may be required to create an account. When creating an account, you agree to provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer and other devices. You agree to accept responsibility for all activities that occur under your account or password.

Dukedukecloud.com reserves the right, in its sole discretion, to refuse, suspend, or terminate service to anyone at any time and for any reason.

 

User account: Eligibility

To use the services offered by Dukedukecloud.com, you must be of legal age to form a binding contract and be in compliance with these Terms of Service. Dukedukecloud.com may, in its sole discretion, refuse to offer the Services to any person or entity and may change its eligibility criteria at any time.

 

Account Creation

In order to use certain features of the Services, you must register for a Dukedukecloud.com account (“Account”). When you create an Account, you agree to (a) provide accurate, current and complete information as may be prompted by the Account registration form (“Registration Data”); (b) maintain the security of your password; (c) maintain and promptly update the Registration Data, and any other information you provide to Dukedukecloud.com, to keep it accurate, current and complete; and (d) be fully responsible for all use of your Account and for any actions that take place using your Account.

 

Responsibility for Account Use

You are responsible for all activity that occurs under your Account, including but not limited to any unauthorized use of your Account. You agree to immediately notify Dukedukecloud.com of any unauthorized use of your Account or any other breach of security. Dukedukecloud.com will not be liable for any losses caused by any unauthorized use of your Account.

 

User Information

Dukedukecloud.com will keep all information submitted by you confidential and in accordance with our Privacy Policy. By using the Services, you agree to the collection, use and sharing of your information as set forth in our Privacy Policy.

 

Account Termination

Dukedukecloud.com may, in its sole discretion, at any time terminate or suspend all or a portion of the Services, or your use of all or a portion of the Services, with or without notice and with or without cause.

 

User content:

“User Content” refers to any text, images, graphics, photos, audio, video, and other content or materials you make available through the Services provided by Dukedukecloud.com. You retain all rights to User Content, but grant Dukedukecloud.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Dukedukecloud.com’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents, releases, and clearances to grant the rights granted in these Terms of Service; (ii) the User Content does not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other proprietary or intellectual property rights, or rights of publicity or privacy; and (iii) the User Content complies with these Terms of Service and all applicable laws.

You understand that Dukedukecloud.com may, but is not obligated to, monitor or review User Content, and Dukedukecloud.com may remove any User Content that violates these Terms of Service, or for any other reason.

Dukedukecloud.com is not responsible for any User Content and does not guarantee the accuracy, quality, or integrity of User Content. You understand that by using the Services, you may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable. Under no circumstances will Dukedukecloud.com be liable in any way for any User Content, including, but not limited to, any errors or omissions in any User Content, or for any loss or damage of any kind incurred as a result of the use of any User Content posted, transmitted, or otherwise made available through the Services.

 

Payment terms

Service fees: All fees for services provided by Dukedukecloud.com are due in advance of the performance of such services. The fees for the services to be provided under this Agreement will be indicated on the Dukedukecloud.com website.

Billing Cycle: The billing cycle for services provided by Dukedukecloud.com is monthly, unless otherwise agreed to in writing by both parties. The User will be billed on the same day each month, based on the date that the User signed up for the service.

Invoicing and Payment: Invoices will be sent to the User via email and will include a due date for payment. Payments must be received by Dukedukecloud.com by the due date indicated on the invoice. The User agrees to pay for all services provided by Dukedukecloud.com, even if the User does not use the services.

Late Payments: Late payments will be subject to a late fee of the greater of 5% of the outstanding balance or $10.00 per month. In the event that a User’s account becomes delinquent, Dukedukecloud.com may, at its discretion, discontinue services to the User until the account is paid in full.

Payment Disputes: Any disputes regarding payments must be reported to Dukedukecloud.com within 30 days of the date of the invoice. If a dispute is not reported within this time frame, the User waives any right to dispute the payment.

Refunds: Refunds will only be granted in accordance with the Refund Policy as set forth on the Dukedukecloud.com website.

Taxes: The User is responsible for all taxes, including sales, use, and value-added taxes, which may be imposed by any government entity in connection with the services provided by Dukedukecloud.com.

Changes in Fees: Dukedukecloud.com reserves the right to change its fees and charges for services at any time, upon notice to the User, which may be sent via email or posted on the Dukedukecloud.com website. The User agrees to pay any new fees or charges associated with the services provided by Dukedukecloud.com.

 

Refund Policy:

Dukedukecloud  hosting is committed to providing quality services to our users, and we strive to ensure that all products and services provided through our Website (Dukedukecloud.com) meet your expectations. However, if for any reason you are not satisfied with our services, you may be eligible for a refund in accordance with our Refund Policy.

 

Eligibility for Refund

Refunds will only be considered under the following circumstances:

If a service was not delivered as described on our Website, or if the service did not meet the expectations set forth in the product description.

If a service was not delivered within the estimated delivery time provided in the product description.

If a service was not delivered in accordance with the terms of our Service Level Agreement.

Please note that in order to be eligible for a refund, you must first raise a support ticket to report any issues with our services, and we will make all reasonable efforts to resolve the issue. If the issue cannot be resolved to your satisfaction, you may request a refund within 7 days from the date of purchase.

 

Exclusions from Refund Policy

The following services are not eligible for a refund:

• Domain name registrations and renewals.
• Email services.

 

Process for Requesting a Refund.

To request a refund, please follow the steps outlined below:

Raise a support ticket to report the issue with our services.

Our support team will investigate the issue and make all reasonable efforts to resolve the issue.

If the issue cannot be resolved to your satisfaction, you may request a refund within 7 days from the date of purchase by replying to the support ticket.

Our support team will review your request and, if eligible, process the refund within 14 business days.

 

Refund Payment Method

Refunds will be processed to the original payment method used at the time of purchase or Dukedukecloud  Hosting Wallet.

 

Dispute Resolution

In the event of a dispute regarding a refund, the parties agree to resolve the dispute through our Dispute Resolution process as outlined in our Terms of Service.

 

Changes to Refund Policy

Dukedukecloud  hosting reserves the right to modify or update our Refund Policy at any time, without prior notice. Any changes to our Refund Policy will be posted on our Website, and will be effective from the date of posting. By using our services, you agree to be bound by the most current version of our Refund Policy.

 

User Conduct:

You agree to use the Services offered by Dukedukecloud.com only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Services by, any third party.

 

Prohibited Conduct

The following list outlines the types of conduct that are prohibited and may result in termination of your use of the Services:

Engaging in any activity that is illegal or violates the rights of others, including but not limited to, using the Services for the transmission or distribution of any material that is obscene, defamatory, libelous, threatening, abusive, harassing, fraudulent, infringing of intellectual property rights, or otherwise offensive.

Sending unsolicited email, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material, who were not previous customers, or who have opted out of receiving such material.

Using the Services to promote, directly or indirectly, any commercial activity or enterprise, including but not limited to, the offering for sale of any goods or services, except as specifically allowed by the Services.

Attempting to interfere with, disrupt, or disable service to any user, host, or network, including, without limitation, through the submission of a virus to the Services, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Services.

Accessing, tampering with, or using any non-public areas of the Services, or the computer systems of Dukedukecloud.com or its service providers.

Attempting to probe, scan, or test the vulnerability of any system or network, or to breach security or authentication measures without proper authorization.

Interfering with, or disrupting, the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services.

Impersonating or falsely claiming to represent a person or entity.

Using the Services to collect, or attempt to collect, personal information about third parties without their consent.

Reselling the Services or using the Services to host websites or other content for third parties without the express written consent of Dukedukecloud.com.

Using the Services to host adult content, including but not limited to, images, videos, or other material of a sexually explicit nature.

Engaging in any activity that, in the sole discretion of Dukedukecloud.com, consumes excessive bandwidth or threatens the stability, performance, or availability of the Services.

Dukedukecloud.com reserves the right to terminate your use of the Services for any violation of this User Conduct section. Additionally, Dukedukecloud.com may take any action it deems necessary to remedy any violation of this User Conduct section, including, but not limited to, reporting any suspected illegal activity to law enforcement officials, regulators, or other third parties.

Intellectual Property

The Services, including all content, software, functions, materials, and information made available on or provided in connection with the Services, including any updates, upgrades, new versions or new releases thereof, and all related intellectual property rights, including without limitation all patents, trademarks, trade secrets, copyrights and other proprietary rights, are owned by Dukedukecloud.com or its licensors, and are protected by national and international intellectual property laws.

Except for User Content (as defined below), all content made available through the Services, including images made available through website builder tools provided by Dukedukecloud.com (the “Licensed Images”), designs, templates, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively with the Licensed Images, “Dukedukecloud.com Content”), are the property of Dukedukecloud.com or its licensors. No Dukedukecloud.com Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from any Dukedukecloud.com Content.

To the extent applicable, you are granted a limited, revocable, non-sublicensable, license to use the Licensed Images solely in connection with the Services. You are prohibited from using any Licensed Images: (i) with pornographic, defamatory, or unlawful content or in such a manner that infringes upon any third party’s trademark or intellectual property rights; (ii) as a trademark, service mark, or logo; and (iii) portraying any person depicted therein (a “Model”) in a way that a reasonable person would find offensive, including but not limited to depicting a Model: (a) in connection with pornography, “adult videos”, adult entertainment venues, escort services, dating services, or the like; (b) in connection with the advertisement or promotion of tobacco products; (c) as endorsing a political party, candidate, elected official, or opinion; (d) as suffering from, or medicating for, a physical or mental ailment; or (e) engaging in immoral or criminal activities.

Any use of Dukedukecloud.com Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Dukedukecloud.com Content. All rights to use Dukedukecloud.com Content that are not expressly granted in this Agreement are reserved by Dukedukecloud.com and Dukedukecloud.com’s licensors.